New client enquiries on the right fee earner's phone
Someone looking for a solicitor often contacts a few firms and instructs the one that responds helpfully first. Formcrier sends each enquiry from your website to the right person's phone as soon as it's sent.
Sound familiar?
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1
Enquiries wait for reception
Your shared inbox gets checked a few times a day, so an enquiry made at lunch is answered at five.
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2
Each team handles different matters
Conveyancing, family and wills enquiries need different fee earners, and with a general inbox someone has to sort them by hand.
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3
Confidentiality matters
Whatever someone writes about their situation should only reach the right person.
How solicitors use Formcrier
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Matters to the right team Pro and Agency
Route enquiries that mention conveyancing, divorce or probate to the team that handles each, and the rest to reception.
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Reception sees every enquiry
Send the alert to reception by email or Teams as well, so you're not relying on one person's phone.
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Keep the story off the form
If your form asks for contact details and the type of matter, sensitive detail stays out of your messages.
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A text for the fee earner
Whoever takes the enquiry gets a text with the name, number and type of matter, and rings back when it suits them.
Where alerts go
Firms often choose email and Teams for the office and a text for the fee earner.
- Email Recommended
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Microsoft Teams
Recommended
- SMS Recommended
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WhatsApp
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Telegram
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Slack
Works with your website
Formcrier listens to the forms your site already has. Nothing to rebuild.
Questions from solicitors
More in the docs, or see every kind of business.
The fields the person filled in, as a short message with a link to the full submission, which only your team can open. If you'd rather not get detail by message, ask only for contact details and the type of matter.
No. It tells you an enquiry has come in, and you open the matter in your own system.
Yes. It's free for 10 alerts a month and no card is required.