No-heating enquiries on your phone before the customer rings round
When a boiler packs in during January, the customer tries three firms before lunch. Formcrier sends every enquiry from your website to your phone as soon as it's submitted, so you're one of the firms that answers.
Sound familiar?
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1
The busy spells bury the urgent ones
When it turns cold, breakdowns land in the same inbox as service bookings, and the people with no heating wait their turn.
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2
Customers don't wait
Someone without hot water usually contacts several firms and books whichever answers first.
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3
The inbox is back at the office
You and your engineers are in lofts and plant rooms all day, nowhere near the computer the form emails go to.
How heating engineers use Formcrier
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Breakdowns to the on-call engineer
Send each enquiry to the phone of whoever's on call, with the customer's number ready to tap.
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Breakdowns kept apart from bookings Pro and Agency
Route enquiries that mention no heating or no hot water to the on-call phone, and annual service bookings to the office.
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A photo of the boiler Pro and Agency
Let customers attach a photo of the boiler or its error code, so you can see it from the alert before you set off.
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Office and engineers get the same alert
Send it to a Slack or Teams channel too, and the office can book the visit while the engineer rings back.
Where alerts go
A lot of engineers prefer a text for breakdowns because it works without data. WhatsApp tends to suit the office.
- SMS Recommended
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WhatsApp
Recommended
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Telegram
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Slack
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Microsoft Teams
- Email Always the fallback
Works with your website
Formcrier listens to the forms your site already has. Nothing to rebuild.
Questions from heating engineers
More in the docs, or see every kind of business.
Yes, on Pro and Agency. A routing rule sends a submission according to what the customer entered, so breakdown enquiries can go to one engineer.
Only for the forms you switch on. Formcrier finds each form on your site, and none of them alert you until you turn them on.
Yes. It covers 10 alerts a month and you don't need a card to start.