Urgent pet enquiries on reception's phone before they sit in the inbox
A worried owner who fills in your website form expects someone to read it quickly. Formcrier sends each enquiry to reception's phone as soon as it's sent, so the urgent ones get seen first.
Sound familiar?
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1
A worried owner can wait too long
A form sent at lunchtime can sit unread until reception clears the inbox in the afternoon.
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2
Reception can't watch it all
The phones, the waiting room and the inbox all need attention at once.
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3
Routine and urgent look the same
A vaccination reminder and a sick pet come through the same form.
How vets use Formcrier
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Every enquiry on the front-desk phone
Each one arrives as a message with the owner's name, number and what they wrote, so reception sees it without opening an inbox.
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Urgent ones to the duty vet Pro and Agency
Route enquiries with words like vomiting, injured or collapsed to the duty vet or nurse, and routine ones to reception.
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A photo of the pet or the injury Pro and Agency
Let owners attach a photo, and your nurse can open it from the alert and judge how soon to ring back.
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Out of hours covered
Add the on-call phone as another destination so an enquiry isn't left until morning.
Where alerts go
A text works on any phone. WhatsApp suits staff who already use it for work.
- SMS Recommended
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WhatsApp
Recommended
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Telegram
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Slack
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Microsoft Teams
- Email Always the fallback
Works with your website
Formcrier listens to the forms your site already has. Nothing to rebuild.
Questions from vets
More in the docs, or see every kind of business.
No. Formcrier tells you a form was submitted. Anyone with an emergency should ring the practice or your out-of-hours line, and your site should say so.
Yes, on Pro and Agency. A routing rule sends a submission according to what was entered, so urgent enquiries can go to the duty vet.
Nothing. The free plan covers 10 alerts a month, with no card needed.