New-patient enquiries on your reception phone in seconds
A new patient who finds your practice online often contacts a few dentists the same evening. Formcrier sends each enquiry from your website to reception's phone as soon as it's sent, so your practice can be the first to ring back.
Sound familiar?
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1
Enquiries arrive out of hours
People fill in forms at night, and those forms sit in a shared inbox until someone opens it in the morning.
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2
Reception is busy on the phone
Whoever checks the inbox is also answering calls and greeting patients, so the web enquiries wait.
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3
Urgent pain looks like a check-up
A patient with toothache and one booking a routine visit fill in the same form.
How dentists use Formcrier
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An alert on reception's phone
Each enquiry arrives as a message with the name, number and what the patient wrote, so reception can ring back between calls.
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Urgent enquiries to whoever triages Pro and Agency
Send enquiries that mention pain or swelling to the person who handles urgent appointments, and the rest to reception.
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Your practice manager in the loop
Send the alert to email or a Slack or Teams channel as well, so your practice manager can see how many enquiries are coming in.
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Keep clinical detail off the form
The alert shows what the patient typed. If your form asks for contact details and the type of appointment, health information stays out of your messages.
Where alerts go
Reception may prefer email and a text, with WhatsApp kept for staff who already use it for work.
- SMS Recommended
- Email Recommended
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WhatsApp
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Telegram
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Slack
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Microsoft Teams
Works with your website
Formcrier listens to the forms your site already has. Nothing to rebuild.
Questions from dentists
More in the docs, or see every kind of business.
The fields the patient filled in, as a short message with a link to the full submission. If you'd rather not get health details by message, only ask for contact details on the form.
No. It tells you an enquiry has come in, and you book the appointment in the system you already use.
Yes. It's free for 10 alerts a month, and you don't need a card.