How to get Squarespace form notifications on your phone

Where do Squarespace form submissions go?

They go wherever the form's storage settings send them, and every form block needs at least one storage option before visitors can submit it. By default a new form block emails submissions to the account address of the person who added it. Squarespace's help centre lists these destinations, though not every form type offers all of them:

• An email address (form blocks only, one address per form)

• The Contacts panel, for form blocks with a required email field, where submitters appear under Form Submitters

• A spreadsheet in Google Drive

• A Mailchimp audience

• Zapier, which passes each submission on to another app

• Squarespace mailing lists, for newsletter sign-ups

You can use more than one at once, and it's worth doing. Email gives you the alert, and Google Drive or the Contacts panel gives you a record that doesn't depend on an inbox. One catch for new sites: unless you're a Circle member, Squarespace turns off form submission emails on trial sites to prevent abuse, so a site still on its trial needs Google Drive or Mailchimp storage instead.

Does the Squarespace app notify you about form submissions?

No. The Squarespace app's push notifications, under More → Notifications, cover weekly analytics insights, traffic spikes, and store alerts and insights, and its help page doesn't list form submissions among them. The app can show you form conversion figures in its analytics, but not each new enquiry as it arrives.

On a phone, then, your choices are to make Squarespace's emails louder, to pass submissions to something that sends a phone alert, or to add a form alert service. Speed matters here: how fast you should reply to a website enquiry looks at why.

How do you get Squarespace form emails as phone notifications?

Point the form's email at an address your phone already notifies you about, then make those emails stand out. To change the address, open the Pages panel, click the page with the form and click Edit. Click the form block, then its pencil icon, and under Email Notifications click the current address, remove it with X and enter the new one.

Squarespace sends every submission from [email protected], with the subject "Form Submission - [form name] - [subject field]", and the format can't be changed. That fixed sender is useful: add it to your contacts and, in your mail app, give it its own notification or mark it as a VIP, so enquiries make a sound while newsletters stay quiet. Gmail may group submissions into one thread because they share a sender, so check the thread rather than waiting for a new one.

This is free and needs no extra tools, but it's only as quick as your mail app, and enquiries land among everything else in your inbox. Check your spam folder the first time, too.

A small change makes it more reliable: give enquiries their own address, such as enquiries@ on your domain, forwarded to whoever answers the phone. You can then turn on notifications for that one account and leave your main inbox silent. If you change the address in your Squarespace account or buy Google Workspace later, the form's storage doesn't update by itself, so check the form block afterwards.

What are the options, side by side?

At the time of writing, the ways of getting a Squarespace enquiry onto your phone compare like this.

How to send Squarespace forms on with Zapier

Zapier is a storage option for form blocks and newsletter blocks, and each submission can then trigger an action in another app, such as a Slack message. Squarespace's own guide covers it in four stages.

1. 1

   Connect the form block

   Click Edit or the pencil icon on the form block, open Storage, click Zapier and then Connect. The block shows "Awaiting connection from Zapier".

2. 2

   Create an API key

   Open the Developer tools panel, click Developer API Keys, then Generate Key. Name it, tick Forms under Permissions, and copy the key. Squarespace won't show it again.

3. 3

   Create the Zap

   In Zapier, create a Zap with Squarespace's New Form Submission trigger, sign in with the API key and choose the form.

4. 4

   Add the action

   Pick what should happen next, such as a message in Slack or a text through an SMS app, and map the form's fields into it.

Squarespace notes that it doesn't store form submissions itself, so Zapier tests the trigger with a made-up example rather than a real enquiry. At the time of writing Zapier's Free plan includes 100 tasks a month and two-step Zaps [CHECK], and each submission uses a task. Squarespace also says each form block needs at least one Zap per action, so three forms sending to Slack means three Zaps. For texts specifically, how to get website form submissions as text messages compares the options.

Which option should you choose?

For most small businesses, the answer is email plus one faster route. Email storage costs nothing and keeps a copy of every enquiry, so leave it on. Then add the route that matches how you already work.

If your team lives in Slack, or you already pay for Zapier, a Zap from the form block is the natural next step. Someone out on jobs who wants a message that pings like a customer's text is better served by a service that sends WhatsApp or SMS. The Basic plan has neither Zapier storage nor Code Injection, so on Basic you're limited to email and your mail app's notifications until you move to Core.

How does a form alert service work with Squarespace?

A form alert service adds a small script to your site that reads each form submission as it's sent and forwards it to your phone, while your form block's storage carries on as before. On Squarespace the script goes in Code Injection, which Squarespace includes on the Core, Plus and Advanced plans and some legacy plans, but not Basic. Code added to the Footer field is placed before the closing body tag on every page, so one paste covers every form block.

Make sure the service accepts submissions from every address your site is served from. If visitors can reach the site on its built-in squarespace.com address as well as your own domain, add both.

Formcrier is one option, and it can send each enquiry as a WhatsApp message, a text, or a Telegram, Slack or Teams post.

1. 1

   Add your site

   Sign up and enter your Squarespace site's address.

2. 2

   Paste the script

   In Squarespace, go to Settings → Advanced → Code injection → Footer, paste the script from Sites → Install, and save.

3. 3

   Switch on your form

   Open a page with the form. It appears under Sites → Forms; switch it on.

4. 4

   Connect your phone

   Go to Alert destinations → Add destination. For WhatsApp, scan the QR code and press send on the message that opens; for a text, enter a UK mobile and type in the code.

5. 5

   Send a test

   Fill in the form on your live site and check the alert arrives within a few seconds.

The Free plan includes 10 alerts a month and keeps submissions for 7 days. Email alerts don't count towards it, so Squarespace's own email can stay switched on as a backup. The Squarespace integration page has the details, and how to get website enquiries on WhatsApp explains the WhatsApp side.